FAQ page examples for HVAC technicians

**What does it cost?** [your honest starting figure], and we diagnose first and tell you if a repair will do. What moves the number is [the two or three things that actually change the price] — so the quote comes after we have seen the call, not before.

Always answer this. The visitor who leaves to find it does not come back.

**How soon can you start?** Same day for anything urgent, and we will tell you honestly if we cannot get there.

Use this where availability is the deciding factor.

**[the question they are too polite to ask]** The honest answer is that being sold a whole new system when a repair would have done is a real risk in this trade. What we do about it: quote the repair before we quote the replacement, and size equipment from a load calculation, not a guess.

Use this for the worry people have but do not ask about.

**Are you EPA and NATE certified?** Yes. EPA Section 608 certified for refrigerant handling and NATE-certified on the equipment we install. Ask and we will send the documents before we start.

Use this wherever a credential is checked before anything else.

**What happens after I contact you?** We diagnose first and tell you honestly whether it is worth fixing. We agree the scope and the price in writing before anything begins, and nothing starts until you say so.

Use this to take the friction out of the first contact.

**What if something goes wrong?** We put it right at our cost. [your guarantee, in one sentence]. We would rather fix it than argue about it, and that is easier to promise on a page than to do — so ask us for a reference from someone it happened to.

Use this where the risk is what stops people booking.

**Do you also do [the adjacent service people ask about]?** [Yes, and here is how] — or: no, we do not, and [who you would call instead] is who we would ring. Saying so up front saves us both a phone call.

Use this to catch the enquiries you want and deflect the ones you do not.

**Is there anything I should do beforehand?** [the one or two things that genuinely help]. Beyond that, nothing — we bring what we need.

Use this where a little preparation makes the job cheaper or faster.

**How and when do I pay?** [your terms: deposit, on completion, invoice]. We do not ask for payment for work we have not done.

Use this where payment terms are a real question and silence reads badly.

**Why are you more expensive than the cheapest quote?** Usually because the cheap quote leaves something out. We quote the repair before we quote the replacement — that is in our price. Recommending the repair when the repair is the right answer is the part you cannot see on a quote sheet and the part you notice a year later.

Use this only if you are, and only if you can answer it well.